Website Terms and Conditions

Welcome to GBC Wellness, a website owned and operated by Functional Self Limited, a registered NZ company. These Website Terms and Conditions govern your use of the website, including any transactions you may make on the website.

By using the GBC Wellness website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, you should not use the website.

Functional Self Limited (“GBC Wellness”) reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website after any such changes indicates your acceptance of the updated or modified Terms and Conditions.

Please read these Terms and Conditions carefully before using the website. If you have any questions or concerns about these Terms and Conditions or the website, please contact us at the email address [email protected].

Definitions

Definitions of key terms used throughout the Terms and Conditions
In these Terms and Conditions, the below terms shall have the following meanings:

"We", "us", or "our" refers to GBC Wellness.
"You" or "your" refers to the customer or user of our website.
"Products" refers to the health supplements and products sold on our website.
"Website" refers to our online store, accessible through the domain name www.gbcwellness.co.nz.
"Order" refers to a request made by you to purchase a product through our website.
"Contract" refers to the legally binding agreement between you and us for the purchase and sale of a product.
"Delivery" refers to the physical delivery of the product to the address specified in your order.

By accessing our website, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, you must not use our website. We reserve the right to modify these Terms and Conditions at any time. Any changes made will be effective immediately upon posting on our website. Your continued use of our website following such changes constitutes your acceptance of the updated Terms and Conditions.

If you have any questions about these Terms and Conditions, please contact us through the contact details provided on our website.

Use Of The Website

By using our website, you agree to use it only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of the website.

You agree not to use the website:

in any way that breaches any applicable local, national or international law or regulation;
in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
to knowingly transmit any data or send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, malware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

Intellectual property rights
All content on the website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property of our company, our affiliates or our content suppliers, and is protected by New Zealand and international copyright, trademark, and other intellectual property laws. You may not copy, reproduce, modify, distribute, display, publish, license, create derivative works from, or sell any content on the website without our prior written consent.

Accuracy and availability of information
We make every effort to ensure that the website is available and functioning properly at all times, but we do not guarantee or warrant its uninterrupted or error-free operation. We may suspend or terminate the operation of the website at any time, with or without notice, for any reason, including but not limited to maintenance or updating purposes, technical difficulties, or for any other reason beyond our control.

Disclaimer of liability
To the fullest extent permitted by law, we disclaim all liability for any loss or damage (including but not limited to direct, indirect, punitive, incidental, special or consequential damages, loss of profits or loss of opportunity) arising out of or in connection with the use of the website, whether based on contract, tort, strict liability or otherwise.

We do not guarantee or warrant that the website will be free from errors, omissions, or viruses, or that defects will be corrected. We do not guarantee or warrant the accuracy, completeness, or suitability of any information on the website. The website may contain links to other websites that are not operated by us. We do not endorse or accept any responsibility for the content or use of these third-party websites. By accessing and using our website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

Purchasing From The Website

Order process
By placing an order through our website, you are agreeing to purchase a product subject to these terms and conditions. After placing an order, you will receive an email from us acknowledging that we have received your order. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the product has been dispatched (the "Dispatch Confirmation"). The contract between us will only be formed when we send you the Dispatch Confirmation. We reserve the right to refuse any order placed by you, and we are not obliged to provide a reason for doing so.

Prices and payment
The prices of our products are quoted on our website and are in New Zealand dollars ($). Prices are subject to change at any time, but changes will not affect orders which we have already confirmed. Payments must be made using the payment methods specified on our website. If you fail to make payment on time or payment is declined or refused, we reserve the right to cancel the order.

Delivery
Delivery costs will be charged in addition to the price of the products as indicated on our website. We will use reasonable efforts to deliver the products to you within a reasonable time. If we are unable to deliver the products to you within reasonable timeframe, we will notify you as soon as possible and you may cancel the order and receive a refund. We are not responsible for any delay in delivery caused by an event outside of our control.

Risk of loss
Title to products passes from us to you on shipment from our facility. Loss or damage that occurs during shipping by a carrier selected by us is our responsibility. Loss or damage that occurs during shipping by a carrier selected by you is your responsibility. Title to software will remain with the applicable licensor(s).

Returns and Refunds

Please refer to our Shipping and Returns page.

Products and Services

The products made available by GBC Wellness are intended for personal use only and are not intended to diagnose, treat, cure, or prevent any disease. The retailer makes no claims as to the efficacy or suitability of any product sold on the website.

Product descriptions
GBC Wellness makes every effort to ensure that product descriptions are accurate and up to date. However, we do not warrant that product descriptions or any other content on the website are free from errors or omissions. We reserve the right to make changes to product descriptions or other content on the website without prior notice.

Product availability
The availability of products on our website is subject to change without notice. We will make every effort to keep the website up to date with accurate information on product availability but cannot guarantee that any product will be available at all times. If a product is out of stock, we will notify the reseller as soon as possible and offer a refund.

Product expiry dates
All supplement products have a clearly labelled expiry date printed on the packaging. We advise our resellers to use the product before the expiry date to ensure maximum effectiveness and safety.

Storage: Proper storage of our supplement products can help prolong their shelf life. We recommend storing our products in a cool, dry place away from direct sunlight, heat, and moisture.

Returns: We do not accept returns of supplement products that have passed their expiry date, as they may not meet our high-quality standards.

Liability: We are not responsible for any adverse effects or health risks that may arise from the use of our supplement products beyond their expiry date, improper storage, or misuse.

By purchasing and using our supplement products, you agree to abide by these terms and conditions related to the expiry date. If you have any questions or concerns, please contact our reseller service team for assistance.

Typographical errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical errors or an error in pricing or product information received from our suppliers, GBC Wellness shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. GBC Wellness shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If payment has already been made for the purchase and your order is cancelled GBC Wellness, shall immediately issue a refund to you.

Health Claims and Advice

You understand and agree that the information contained on this website, or provided at your request, is provided for informational purposes only.

While we may offer some products on this website that are classified as food, beverage, or dietary supplements products regulated by the Australian Therapeutic Goods Administration, US Food and Drug Administration, UK Food Standards Agency or NZ MPI, we do not market or sell such products for the purposes of diagnosing, treating, curing or preventing any disease.

We do not recommend any particular form of medical treatment or that persons manage their own health problems without the advice of a licensed health care practitioner. Information found or received through this website should not be used in place of a visit with, call to, consultation or advice from a health care provider. If you suspect you have a medical problem, or should you have any health care related questions, please promptly call or see your health care practitioner.

GBC Wellness does not endorse product or health claims made by practitioners outside the manufacturer's guidelines and applicable laws. GBC Wellness will not be held liable for any damage, injury or death as a result of any claims made by any product or service listed on the Website. Our statements, the products we sell and the products or services we endorse are not intended to diagnose, treat, cure or prevent any disease.

Reseller Account

By creating a reseller account, you must adhere to the below terms and conditions and our Sales Policy.

GBC Wellness products will only be sold to stocking and non-stocking health care practitioners and select health retail stores and online retail sites (“Resellers”).
Resellers must be authorised businesses operating legally within their respective jurisdictions and must have a valid tax identification number or other relevant business identification.
You must provide accurate and complete information when creating your reseller account, including your name, email address, and billing and shipping addresses. You are responsible for maintaining the accuracy of this information.
You are responsible for maintaining the confidentiality of your account username and password. You agree to immediately notify us of any unauthorised use of your account or any other breach of security.
You may not use another person's account without permission.
We reserve the right to refuse service, terminate accounts, remove, or edit content, or cancel orders at our sole discretion.

Security of reseller accounts
We take the security of our resellers’ personal information seriously and use reasonable measures to protect against unauthorised access to or unauthorised alteration, disclosure, or destruction of user data. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security of your personal information. You are responsible for keeping your account information up-to-date and for maintaining the security of your account. You agree to notify us immediately if you become aware of any unauthorised access to your account or any other breach of security.

Termination of user accounts
We reserve the right to terminate or suspend your reseller account or access to our website, at any time and for any reason, without notice. If we terminate your reseller account, you will no longer have access to your account information, or any order history associated with that account. We may also terminate or suspend your reseller account if we believe that you have violated these terms and conditions, our privacy policy, or any applicable laws or regulations. Upon termination or suspension of your reseller account, you agree to cease using our website and any related services.

By creating a reseller account on our website, you agree to be bound by these terms and conditions, our privacy policy, and all applicable laws and regulations. If you do not agree to these terms and conditions, please do not create a reseller account, or use our website.

Reseller Sales Policy

As a reseller, you must agree and acknowledge our Sales Policy.

Termination and Suspension

These terms and conditions govern the termination and suspension of access to our website and user accounts by users of our website ("you" or "users"). By accessing and using our website, you agree to be bound by these terms and conditions.

Termination or suspension of access to the website
We reserve the right to terminate or suspend your access to our website at any time and without prior notice if you breach these terms and conditions or any applicable laws and regulations. We may also suspend access to our website in case of any technical issues or maintenance work.

Termination or suspension of user accounts
We reserve the right to terminate or suspend your user account on our website at any time and without prior notice if you breach these terms and conditions or any applicable laws and regulations. We may also suspend or terminate your user account in case of any fraudulent or illegal activities, or if we reasonably believe that your account has been compromised.

Effect of Termination or Suspension
Upon termination or suspension of your access to our website or your user account, you must immediately cease all use of our website and your user account. We may also remove or delete any content or information associated with your user account or your use of our website.

Right to Appeal
If you wish to appeal the termination or suspension of your access to our website or your user account, you may contact us in writing and explain the reasons for your appeal. We will review your appeal and provide a response as soon as possible. Our decision on the appeal will be final and binding.

Contact Us
If you have any questions or concerns about these terms and conditions or any other matter related to our website, please contact us at [email protected].

Indemnification

You agree to indemnify, defend, and hold harmless GBC Wellness, its officers, directors, employees, agents, licensors and suppliers from and against all losses, liabilities, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions, or any activity related to use of the site (including negligent or wrongful conduct) by you or any other person accessing the website using your Internet account.

Dispute Resolution

In the event of any disputes arising from the use of our website or the purchase of our health supplements and products, we encourage resellers to contact us first to try to resolve the issue in good faith. You can contact us through the contact details provided on our website.

Dispute resolution process
If the dispute cannot be resolved through direct communication, either party may refer the dispute to mediation. If mediation is not successful, the dispute may be referred to the courts for resolution.

Governing law and jurisdiction
These terms and conditions shall be governed by and construed in accordance with the laws of New Zealand. The parties agree that any disputes arising out of or in connection with these terms and conditions including any question regarding their existence, validity, or termination shall be referred to and resolved by the courts of New Zealand.

Changes to Terms and Conditions

We may revise and update these Terms and Conditions from time to time at our sole discretion. All changes are effective immediately when we post them on our website. Your continued use of the website following the posting of revised Terms and Conditions means that you accept and agree to the changes. It is your responsibility to check this page periodically to ensure that you are aware of any changes.

Notification of changes
We will notify you of any material changes to the Terms and Conditions by posting a notice on our website or by sending an email to the email address associated with your account. You are responsible for ensuring that the email address associated with your account is accurate and up to date. We are not responsible for any loss or damage resulting from your failure to receive our notification of changes.

Acceptance of changes
By continuing to use the website after we post any changes to these Terms and Conditions, you accept the changes and agree to be bound by them. If you do not agree to the changes, you must stop using the website immediately. If any new terms and conditions are unacceptable to you, you may terminate your account by contacting our reseller support team.

Please note that any changes to the Terms and Conditions will not apply to any dispute between you and us arising prior to the date on which we posted the revised Terms and Conditions that contain such changes.

Contact Us

Thank you for visiting our website. We strive to provide you with excellent customer service and support. If you have any questions or concerns, please do not hesitate to contact us.

You may contact our customer support team by:

Email: Send us an email at [email protected]. We will respond to your email as quickly as possible, usually within 24 hours.

Live Chat: You may also contact us through our live chat feature available on our website during Monday to Friday 8:30am to 5:00pm. Our customer service representatives will assist you with your questions and concerns in real-time.

We are committed to providing you with prompt and effective customer service. We will make every effort to respond to your inquiries and concerns as quickly as possible. Please be sure to provide us with detailed information regarding your inquiry or concern so that we can provide you with the most accurate and helpful response.

Thank you for choosing GBC Wellness. We appreciate your business and look forward to serving you in the future.

Website Termsand Conditions