Shipping and Returns

Shipping

Please place your order by midday to have your order dispatched the same working day.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are volume-based.

The Courier service we use take between 1-2 working days, this time can vary depending on where you are located in New Zealand especially Rural Deliveries.
Regardless we do our best to get your order to you as quick as possible.

You also have the option to arrange your own shipping by selecting Customer Collection during the check out process.

Please note that the Express option does not deliver on the weekend unless specifically selected.

Please contact us within 5 working days from the date you placed your order if it has not arrived. Failure to notify GBC Wellness within this period will result in you losing the ability to claim for reimbursement.

GBC Wellness cannot be held responsible for loss resulting from incomplete or incorrect shipping addresses. Orders sent to incorrect address can be held up for weeks and are sometimes irretrievable.

In the event a Reseller receives damaged, short-dated or expired products upon delivery, GBC Wellness requires the Reseller to submit photographs within 24 hours of receipt of the product, detailing the damage or expiration date of the affected product, including photos of any damage to the shipping box. If your order arrives incomplete, you must contact GBC Wellness within 24 hours, and provide a photo of the delivery note and the shipment showing where the product was missing, in order to have the missing item refunded. If a package arrives damaged, please note this with the driver at the time of delivery. Failure to notify GBC Wellness within this period will result in you losing the ability to claim for reimbursement.

After GBC Wellness confirms that the products shipped were damaged, short-dated or expired, GBC Wellness will provide detailed instructions on when and how to proceed with destroying or returning the defective product. GBC Wellness will refund the Reseller in the original form of payment. Refunds may take 7-12 business days to process. If Resellers are asked to destroy the products the Reseller will destroy the damaged or expired products and shall submit proof of destruction to GBC Wellness. Resellers shall not offer damaged or expired products for sale.

Separate charges for shipping and handling may be shown on our invoice(s). Unless you provide us with a valid and correct tax exemption certificate applicable to the product ship-to location prior to our acceptance of the order, you are responsible for sales and all other taxes associated with the order, however designated. If applicable, a separate charge for taxes will be shown on our invoice. By default, all pre-orders will ship within 30 days of purchase.

Cancellation, Returns & Refund Policy

A reseller may contact GBC Wellness if not 100% satisfied with a purchase to request a return. GBC Wellness does not accept returns or provide refunds on food or heat sensitive items, including Probiotics, Ratfish Oil or EVCLO Liquid. GBC Wellness will not accept returns or issue credits for items returned to Reseller by the Reseller’s customers. Other Products may be returned up to 30 days from the date GBC Wellness received Reseller’s Purchase Order. Such returns are subject to a restock fee of 70p per unit and will only be accepted if the Products are new and unused, in their original unopened packaging. Reseller is responsible for shipping the Product to GBC Wellness’s warehouse. GBC Wellness will not be responsible for tracking return shipments. After the returned Products are received at GBC Wellness’s warehouse and confirmed by GBC Wellness to be in new condition, Reseller will be refunded in the original form of payment. Return shipping costs will not be refunded. Shipping charges associated with your Purchase Order will not be refunded. Refunds may take 30 days to process.

We’ll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.

If you need to return an item, please send us a message using the contact us page quoting the order number and the reason for the return along with the best way of contacting you. The order number is available from the ‘My Account’ section once you are logged in to the website. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

Refunds for unclaimed or undeliverable items may be subject to a return fee determined by the carrier, refunds will have this return fee deducted out of the refund amount.

Our returns address

GBC Wellness Returns
Order [insert order number]
74 Westney Rd
Mangere
Auckland 2022
New Zealand

Please note that you are responsible for getting the product to us, so please ensure that you get proof of postage, or tracked delivery so that you can make a claim in the event of a loss. Please also ensure that you use adequate packaging to prevent damage in transit.

If you wish to cancel an order please contact us by the contact us as soon as possible. Our warehouse is very efficient and will attempt to dispatch items very quickly. If the order has already been sent out you may be liable for the returned shipping costs should you choose to return the order.

New Zealand Holidays and warehouse closures 

Our warehouse operates Monday to Friday 8:30am to 5pm Auckland time except for the following dates:

2024 closures

• 1 Jan Monday New Year's Day
• 2 Jan Tuesday Day after New Year's Day
• 22 Jan Monday Wellington Anniversary Day
• 29 Jan Monday Northland Anniversary Day
• 29 Jan Monday Auckland Anniversary Day
• 29 Jan Monday Nelson Anniversary Day
• 6 Feb Tuesday Waitangi Day
• 11 Mar Monday Taranaki Anniversary Day
• 20 Mar Wednesday March Equinox
• 25 Mar Monday Otago Anniversary Day
• 29 Mar Friday Good Friday
• 1 Apr Monday Easter Monday
• 2 Apr Tuesday Southland Anniversary Day
• 25 Apr Thursday ANZAC Day
• 3 Jun Monday King's Birthday
• 21 Jun Friday June Solstice
• 28 Jun Friday Matariki
• 23 Sep Monday South Canterbury Anniversary Day
• 23 Sep Monday September Equinox
• 25 Oct Friday Hawke's Bay Anniversary Day
• 28 Oct Monday Labour Day
• 31 Oct Thursday Halloween
• 4 Nov Monday Marlborough Anniversary Day
• 5 Nov Tuesday Guy Fawkes Night
• 15 Nov Friday Canterbury Anniversary Day
• 2 Dec Monday Chatham Islands Anniversary Day
• 2 Dec Monday Westland Anniversary Day
• 24 Dec Tuesday Christmas Eve
• 25 Dec Wednesday Christmas Day
• 26 Dec Thursday Boxing Day
• 31 Dec Tuesday New Year's Eve

NOTE: These dates may be modified as official dates are announced, so please check back regularly for updates.

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